FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Domestic orders typically arrive within 5–10 business days. International orders may take 10–20 business days depending on your location. Expedited options are available at checkout.

Do you ship internationally?

Yes! We ship worldwide. International shipping times and rates vary by destination and will be calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package at any time.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has shipped, we're unable to make modifications.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please visit our Refund Policy page for full details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return, and we'll guide you through the process.

Products

How do I choose the right size?

Each product page includes sizing information. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Are your pet products safe?

Yes! All pet products in our store are selected with your pet's safety and comfort in mind. The Dog Cooling Mat uses non-toxic, pressure-activated gel technology — no electricity or water needed.